Visit Aussie Vapes Mart Store to buy Vapes online in Australia with a Valid prescription, At Aussie Vapes Mart, we aim to provide a reliable online shopping experience for customers in Australia. This Return & Refund Policy explains how we handle returns, refunds, replacements, and exchanges.
1. 7-Day Return Policy
Aussie Vapes Mart may accept eligible returns requested within 7 days of purchase, subject to the conditions outlined below.
The 07-day period applies to eligible change-of-mind returns and does not limit your rights under the Australian Consumer Law if a product is faulty, defective, unsafe, or otherwise fails to meet applicable consumer guarantees.
2. Return Eligibility
For an eligible change-of-mind return, products should generally meet the following requirements:
Product Condition: The item (Vape device or Accessories) must be unused, unopened, and in its original condition.
Packaging: Products should be returned with their original packaging, accessories, manuals, and components where applicable.
Damage : Items showing signs of use, damage, tampering, or alteration may not qualify for a change-of-mind return.
Timeframe: Return requests should be submitted within 7 days of purchase.
Different requirements may apply where the product is faulty, defective, damaged on arrival, or otherwise covered by Australian Consumer Law.
3. Items That May Not Be Eligible for Change-of-Mind Returns
For hygiene, safety, and product-handling reasons, the following items may not be accepted as change-of-mind returns:
Opened or used e-liquids.
Also opened or used disposable vaping products.
Products that have been altered, damaged, or tampered with after delivery.
4. How to Request a Return
To request a return, please follow these steps:
Step 1: Contact Us
Email our support team at contact@aussievapemart.com.au.
Please provide:
Your order number.
Product name or details.
Reason for the return.
Photos or other supporting information where relevant.
Step 2: Return Approval
Our team will assess your request and advise whether the return can proceed.
If approved, we will provide a Return Authorization Number (RAN), where applicable, together with the return instructions.
Step 3: Prepare Your Package.
Please package the product securely to help prevent damage during transit. Include the RAN and any other documentation requested by our support team.
Step 4: Send the Return
Send the package to the return address provided by our team.
For approved change-of-mind returns, return postage may be the customer’s responsibility. Where a product is faulty or otherwise covered by Australian Consumer Law. We will handle return arrangements in accordance with your applicable consumer rights.
5. Refunds
Once we receive the returned product, it may be inspected before the refund is processed.
If the return is approved:
Refund method: Refunds are generally made to the original payment method.
Processing: We aim to process approved refunds promptly.
Bank processing: The time for the funds to appear in your account may depend on your bank or payment provider.
If you believe a refund has been approved but has not appeared within the expected timeframe, please contact our support team.
6. Exchanges and Replacements
Where applicable, we may provide a replacement or exchange for:
Faulty or defective products.
Incorrect products supplied.
Products damaged during delivery.
Please contact us before sending an item back so that we can provide the appropriate instructions.
7. Damaged or Faulty Products
If your order arrives damaged or you believe a product is faulty, please contact us as soon as reasonably possible.
Where appropriate, please provide:
Your order number.
A description of the issue.
Clear photographs of the product and packaging.
Any other information requested by our support team.
Depending on the circumstances and your rights under Australian Consumer Law, we may arrange a replacement, repair, refund, or another appropriate remedy.